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Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About Motiongate Dubai

What is Motiongate Dubai?

Motiongate Dubai is a Hollywood-inspired theme park featuring rides, shows and attractions from DreamWorks, Lionsgate and Columbia Pictures.

Where is Motiongate Dubai located?

The park is inside Dubai Parks and Resorts on Sheikh Zayed Road, easily accessible from both Dubai and Abu Dhabi.

What are the opening hours?

Motiongate Dubai typically operates from 11:00 AM to 9:00 PM, with extended hours on weekends or during special events.

How can I get to Motiongate Dubai?

You can reach the park by car, taxi, ride-hailing (Uber/Careem), metro + taxi or bus options.

Are there height or age restrictions for rides?

Yes. Each attraction has specific height and safety requirements. Check signage at the entrance of each ride.

Is Motiongate Dubai suitable for young children?

Absolutely. Zones like Smurfs Village and DreamWorks offer gentle family rides, playgrounds and character meet-and-greets.

Does the park offer dining options?

Yes — there are multiple themed restaurants, cafés and kiosks serving a variety of meals, snacks and beverages.

Is the park accessible for guests with disabilities?

Motiongate Dubai provides wheelchair access, accessible restrooms and support at guest services. Some rides may have specific safety requirements.

Can I leave the park and re-enter on the same day?

Re-entry policies may vary, but guests are generally required to get a stamp or show same-day ticket confirmation before returning.

Is this the venue’s official website?

No. This website offers official tickets to Motiongate Dubai but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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